What’s Inside Your Rev-Cycle Workflow Tool?

As operatorsthe Currance team recognized the need for a revenue cycle workflow tool that does more than create work queues based on criteriaThe goal was to help our customers collect more earned revenue with the same, if not less, human capital resources. This includes giving operators the capability to look across all accounts, continuously prioritizing and measuring their risk not to collect daily—a task there is no manual way to accomplish. 

The Right Account at the Right Time in Real Time 

 The Currance Workflow tool continuously manages A/R inventory in real time using a patented 11-factor algorithm. Currance has been working with customers over many years to continuously prioritize revenue cycle inventory data. Rather than focus on a few criteria to set up work queues, this tool manages the priority of each account before work is assigned for the day.  

The traditional approach to setting up and assigning work queues relies on criteria such as insurance provider or claim amount. These workflows are static and lack prioritization and risk segmentation across multiple factors. The Currance Workflow algorithm continuously monitors and prioritizes all accounts at once, separating out inventory that needs to be worked today so those claims are brought to the front of the queue. This real-time analysis provides high certainty your whole team is handling the most-critical, highest-risk, highest-priority accounts at the right time, rather than relying on subjective decisions to choose which accounts they work. 

Currance Workflow Drives Efficiency 

Currance Workflow’s automation and optimization capabilities with features such as dynamic job aids add substantial value by boosting efficiency 15%. But the biggest gain, 20%, comes from consistently putting prioritized accounts in front of the right team member at the right time. 

Currance Workflow Drives Efficiency

So to answer the question of this blog, “What’s inside the Currance Workflow Tool?” Currance built an algorithm that provides efficiency gains to the tune of 20% before work has even started for the day. By looking at all accounts at the same time and continuously calcuating and prioritizing accounts, the revenue cycle team is certain to work the right claims at the right time, reducing risk and increasing productivity at once.

To find out more about Currance, contact us at: sales@currance.com


About Currance

Using patented tools, a unique approach to measuring yield, operational playbooks and highly trained flexible workforce solutions, we help healthcare organizations and revenue cycle leaders sustain performance improvement. We integrate our technology with your existing systems and empower teams to find solutions that can increase earned revenue 2%-9%, accelerate payment of earned revenue and lower costs to collect.

5 Phases Of Building High Performance Work Teams

Currance High Performance Work Teams build on the insight that a world-class revenue cycle requires more than using high-end technologies and doing a few things well. It requires an organizational structure that intrinsically and continuously improves. This involves integrating individuals ranging from billers and collectors to reimbursement specialists into autonomous, cross-functional teams where work, knowledge and information can flow freely—uninhibited by departmental barriers or cubicle walls. 

The Currance process for developing High Performance Work Teams progresses through five distinct and measurable phases as it provides the tools, leadership, and transactional support needed to succeed in managing revenue cycle complexity: 

  • Start Up – Establishing basic tasks, skills and technical knowledge   
  • State of Confusion – Getting acquainted with a new approach to teamwork  
  • Leader-Centered Teams – Developing leadership potential  
  • Tightly Formed Teams – Expanding relationships beyond team lines 
  • Self-Directed Teams – Managing diverse relationships and business issues 


Phase 1 – Start Up

The first step is academic. You are in your head a lot, training new muscles with a whole new approach to managing the revenue cycle. For some the hardest part is learning to delegate work to software, so they can free time for more productive tasks. 

  • Learning the skills of a “high performance” work team 
  • Building communication skills and a new data-driven and process-oriented feedback model 
  • Developing a new approach to administrative tasks 
  • Acquiring technical training to leverage analytics and workflow tools to support administrative task and process optimization 


Phase 2 – State of Confusion

In the next phase teams cut their teeth on administrative tasks and a new approach to communication, then see it evolve as the new way hits the old way and we push through that with metrics management and more technical training. Data-driven insights and workflow automation help teams break through the old pattern to take the next step to “high performance.” 

  • Learning how to work together, taking on a new assignment, setting job standards with a focus on process 
  • Developing administrative abilities, metrics management 
  • Expanding technical training for cross-training 


Phase 3 – Leader-Centered Teams

In the third phase team members start getting excited about the leadership potential exploding across the teams as they adopt new communication and management skills powered by analytics and tools, standardizing with KPIs and measurement so the guideposts are clear. This starts to unlock potential for even more advanced technical and leadership skills from the individual contributor to the VP level. We also see retention improve and promotions/development of managers and supervisors go much more quickly. 

  • Leading and participating in improvement 
  • Conducting peer performance appraisals 
  • Mastering advanced technical skills 


Phase 4 – Tightly Formed Teams

In the fourth phase the revenue cycle teams start to work more broadly across the administrative team, supporting other departments and suppliers to improve performance and processes. Data-driven insights, workflow automation, and process optimization across the team frees up time and energy to optimize even further. 

  • Learning how to work across team lines 
  • Applying administrative training in computing business costs 
  • Working with other departments 
  • Acquiring additional technical training 

Phase 5 – Self Directed Teams

The fifth phase completes the transition to self-directed teams. The revenue cycle team now manages inter-department and external relationships, and contributes to broader business issues and the overall accounting processes of the organization. Most promising of all is the team’s ability to support and improve the customer experience. 

  • Managing inter–department and external relationships 
  • Understanding business issues 
  • Including accounting processes in the revenue cycle process 
  • Applying skills to reviewing and improving customer performance 

We hope you found these insights into the 5 phases of High Performance Work Teams useful. To learn more about how Currance builds these teams in your organization, contact us at sales@currance.com. 


About Currance

Using patented tools, a unique approach to measuring yield, operational playbooks and highly trained flexible workforce solutions, Currance helps healthcare organizations and revenue cycle leaders sustain performance improvement. Integrating Currance technology with your existing systems and empowering your teams helps find solutions that can increase earned revenue 2%-9%, accelerate payment of earned revenue and lower costs to collect. 

Creating Rev-Cycle Champions with Systems Tools & Culture

At Currance we’ve been working with Rev-Cycle teams for 20 years and we know how difficult this job is. Often Rev-Cycle teams that are underperforming are in need of tools that provide operational insights that drive continuous and sustained performance improvements. Rev-Cycle teams know these opportunities exist but are often looking to vendors for the tools and methodologies to uncover conversion of earned revenue to cash.  All too often healthcare executive teams churn vendors and services contracts without improving performance in a meaningful way. 

Based on our extensive experience as operators, Currance developed a systems approach to managing Rev-Cycle performance that combines tools, identification of automation use cases, continuous process improvement driven by analytics, and a laser focus on yield. This approach empowers revenue cycle teams to up-level from tasks to managing “SYSTEMS”.  

The Currance Rev-Cycle System is a comprehensive approach that surfaces, prioritizes, and rectifies the root causes of inefficiency and underperformance in revenue cycle operations, accelerating cash in the door, improving predictability and resource utilization, reducing costs and inefficiency, and optimizing the workforce itself.  

Currance clients are empowered to achieve and sustain a 2-6% boost in earned revenue, average 7-15% reduction in AR days, 10-25% reduction in cost to collect, and within the first year, an average of $9 million in recurring earned revenue.   

To find out more about the Currance Rev-Cycle System, email us at sales@currance.com. 


Discover Currance Flex Workforce Solutions


In this video we provide an overview of how Currance can empower or augment your rev-cycle teams with Flex Workforce Solutions. Currance teams focus on optimal efficiency and flexibility while increasing Revenue Cycle performance with a highly trained and certified virtual workforce.  

What Currance offers 

Currance provides a virtual workforce, comprised of specialized FTEs, that can provide project-based support, flex to support internal teams during high volume periods, or outsource the revenue cycle end-to-end. All managed services sit on top of the core Currance Analytics and Workflow tools, leveraging data sourced from the client’s systems. These services are designed to be transformational and are ideal for clients struggling with bandwidth, resources, and performance.

Bridge The Gap With Flexible Staffing

Regardless of how you manage your Revenue Cycle, we create the best fit for your virtual staffing needs based on:

  • Short term need
  • Performance
  • Budget

Seamlessly Scale Up & Down

Flexibility to use as a stand-alone workforce, extension to existing teams, or to jointly operate. Change scope without re-negotiating with:

  • On Demand Workforce
  • Joint Management
  • Predictive Resourcing

Discover the Difference 

Currance Flex Workforce Solutions leverage our investment in tools and methodologies that establish a “next best action” culture to achieve peak rev-cycle performance. With Currance Analytics and Workflow tools Rev-Cycle teams perform next-level root cause analysis and can even train customers to adopt the approach for internal Rev-Cycle teams. 

Learn how you can harness our virtual rev-cycle experts to optimize, augment, or grow your team. Visit Currance.com or email sales@currance.com to arrange a next-step conversation. 

5 Crucial Skills for Revenue Cycle Leadership and Empowerment 

The Currance team practices continuous improvement internally and with our clients. We constantly push the boundaries to achieve higher revenue cycle performance. We are the first to advocate for adopting systems and adapting processes to realize that ever harder goal. However, we also know from experience as Revenue Cycle operators it takes leadership across the healthcare organization to embrace a culture of intelligent automation. The last mile of empowering the entire RevCycle team to adopt change and lead differently is the difference between success and failure at the worst and stagnation in the more typical scenario.  

Without proper and clear leadership, adoption of revenue cycle management improvements like automation can be hampered or even create more costs to implement. Driving change requires skills and perspective such as:  

  1. Technology expertise – With intelligent automation being inherently tech-based, understanding technology is critical. Leaders must be able to grasp everything from coding to patient processing to EHRs and EMRs as well as solutions for billing and collections process.  Having the right partners to navigate what’s needed and when can help navigate a crowded and loud market of would be vendors knocking on the door but perhaps not leading your organization down the right path.
  1. End-to-end perspective – A true RCM leader will be able to understand and communicate how the revenue cycle impacts all levels of hospital operations and multiple departments or teams. Teams should feel united, rather than siloed in their goals and tasks in management the revenue cycle. Integration must be nurtured to streamline processes and innovation encouraged for the best ROI.  
  1. Relationship building – Outperforming RevCycle leaders have an undeniable passion for healthcare and devote time to building long-term relationships between departments, patients, and business partners. This includes understanding the needs reaching beyond doctors and nurses all the way to the patient experience on an individual and system-wide level.  
  1. Team empowerment - Revenue cycle managers must expend special effort to guide and mentor their teams on RCM best practices and automation systems. Outperforming leaders go beyond intellectual knowledge and provide better communication, enforce performance standards based on data, and educate teams on the latest solutions being implemented to ensure everyone is on board with the effort and accountable for the results.  
  1. Flexibility and resourcefulness - Alongside the traditional leadership skills any RCM executive should possess, healthcare also offers many “gray area” challenges that require high flexibility and resourcefulness to deal with. RCM leaders must be able to navigate complex issues in a constantly shifting industry.

A few questions we ask our new customers include:

  • How are your RCM leaders championing the cause for RevCycle performance to the rest of the leadership team?
  • Are your teams being empowered to embrace intelligent automation for RCM and do they understand the long-term benefits it can provide?  

Feel free to email us to schedule a demo of our patented Revenue Cycle management tools designed to empower RCM leaders with not just actionable insights, but the power to go deep into process improvements and individual performance scorecards to drive sustained performance improvement. Contact us at sales@currance.com.  

How to Establish an Empowerment Culture for RCM

Traditional methods of revenue cycle management (RCM) are becoming increasingly complex and difficult to maintain, especially in the modern accelerated adoption of remote workforces and work-from-home teams. .  

Yet this tech-based approach to the working environment can also help companies with their RCM, with intelligent automation increasing profitability management, giving oversight to performance metrics, and breaking down a siloed approach to revenue cycle processes.  

However, true RCM automation goes beyond just leveraging technology, either within your organization or via a third-party RCM vendor. It requires having a culture where your staff feel empowered to both embrace the change brought about by RCM automation plus feel equipped with the best training and expertise to support new strategies.   

If you want to bring automation into your revenue cycle, recognize that this doesn’t mean your team will be entirely taken out of the process, nor should they feel forgotten or left behind. Your team should remain involved in using the technology that is helping make their jobs more efficient.  

How can you empower your team in the context of RCM?   

  • Embrace change – Don’t let a culture of fear sneak into your organization. Instead of holding off on high-ROI automation for your RCM processes, help your team get a big-picture perspective of how their current expertise and skills can be better applied in other areas as technology takes over more high-stress and labor-intensive workflows.   
  • Improve team morale - Instead of sticking employees with repetitive and sometimes redundant operations for revenue cycle management, RCM automation can let your staff engage with higher-value work that provides greater satisfaction and investment in the organization—creating higher retention and less turnover.  
  • Reduce errors - Rather than having to deal with revenue cycle error detecting, reporting, and cleanup, software solutions can provide flawless operations that heighten overall productivity and accuracy, with better results for your patients.  
  • Streamline workflows - What team doesn’t enjoy getting more work done in less time? Free up your staff by automating many of the processes involved in claims submissions, reporting backlogs, and cycle times.  
  • Deliver control of operating costs – Help your team see that RCM automation can help cut costs for claims processing, with fewer people needed as new hires (with associated training) while the organization can grow in both its clinical and financial operations.  

Is your team wondering how the company culture will shift with more revenue cycle management being handled by intelligent automation systems? There are ways to educate and train them to embrace this industry shift in significant ways and get them excited for the opportunities it generates. Contact us to learn about revenue cycle automation and how it can be integrated with your organization in the most positive way.  

To find out more about how Currance can support your team with workforce development, training, and data-driven empowerment, contact us: sales@currance.com.


  1. https://www.patientco.com/blog/tips-maximize-revenue-cycle-efficiency/  
  1. https://www.algonquincollege.com/rcm/files/2014/05/Creating-a-Culture-of-Empowerment.pdf   
  1. https://www.rcxrules.com/blog/3-ways-to-make-your-revenue-cycle-team-happier-in-2020   


The Essentials of Intelligent Automation of Your Revenue Cycle

Managing the healthcare Revenue Cycle is so essential to providing healthcare in this country we often don’t think about it. When you stop to think about it, the complexity is heartburn inducing.

Managing Revenue Cycle complexity, monitoring profitability, payments and billing tracking, are critical business processes that necessitate significant analytics and people process behind the scenes.

Even though managing revenue cycle has been a beast tamed for years by healthcare leaders, recent dynamics have made it increasingly complex, especially in the wake of the pandemic. Managing remote Revenue Cycle teams and changes to revenue streams, payer mix, and payer performance the need for data-driven problem management tools and methodologies has increased.

Given the many human touchpoints in the Revenue Cycle but also data rich inputs and outputs, its the perfect business process for intelligent automation (IA). At its core, IA helps healthcare organizations manage their revenue cycle through a setup of technology solutions that can include machine learning, artificial intelligence, robotic process automation (RPA) and more. Digitizing more complicated steps of RCM, frees up staff resources to focus on business priorities while keeping the organization’s bottom line intact.

However over 30% of hospitals and healthcare organizations1 do not employ revenue cycle automation or IA systems. More than 60% of those not engaging RCM automation state it is a priority for 2021 and future implementation.

One major pitfall can come from not having a large-scale, end-to-end view of one’s revenue cycle. Ensuring IA is both scalable and comprehensive for RCM are key success factors the report found.2 Survey results also show that more than 90 percent of financial leaders want automation solutions that are purpose-built for healthcare revenue cycle management2. Automation tools help organizations elevate the nature of work and given high turnover a RevCycle automation strategy can help improve retention by removing the more mundane and repetitive tasks. The freed-up time allows for more challenging and dynamic positions within their organizations. This allows revenue cycle leaders to invest in developing more specialized and skilled teams such as patient-facing roles, leading automation efforts and taking a hands-on approach to implementing and managing tools and digital transformation.

While companies may be tempted to try and micro-manage their revenue cycle or cobble together a disparate system for IA, more sustainable and scalable results will come from a unified, cohesive IA strategy that lets healthcare organizations:

· Layer different automation technologies

· Increase the number of automated processes

· Implement different automation types for unique processes

An optimal IA system also continues to incorporate the human element seamlessly with the digital workflow. All of this helps healthcare organizations and provides lower their cost to collect while increasing net patient revenue across the board.

Is your business considering an intelligent and automated approach to your revenue cycle management? Contact us to learn more.

Sources: 1. https://revcycleintelligence.com/news/third-of-hospitals-systems-dont-use-revenue-cycle-automation 2. https://www.prnewswire.com/news-releases/akasa-publishes-annual-report-on-revenue-cycle-automation-in-healthcare-301264776.html 3. https://www.r1rcm.com/news/getting-the-greatest-roi-from-revenue-cycle-automation 4. https://revcycleintelligence.com/news/rcm-automation-boosts-practices-accounts-receivable-efficiency

3 Considerations for Better Revenue Cycle Vendor Management

It may seem obvious that a strong revenue cycle simply requires healthy revenue in the first place. Yet when healthcare organizations manage RCM vendors, complexity can cloud visibility into profitability and increase collection costs.

With healthcare following a trend of digital transformation across many fronts, RCM vendors enhance revenue while freeing up organizational resources to focus on more competitive service avenues and patient facing initiatives.

RCM vendors can be a huge blessing for healthcare organizations that struggle to oversee their internal billing and collections, even with intelligent automation systems in place. The option to outsource parts of the revenue cycle or choose to delegate the entire cycle has been taken by at least half if not more of healthcare providers in the United States.

According to HFMA, the healthcare Financial Management Association[i], outsourcing revenue cycle functions may seem like an attractive strategy to providers, but this prospect should be approached with great care. The benefits will vary from organization to organization, and should be weighed according to each company’s needs, challenges, and growth goals. HFMA warns of the principal-agent problem where the partnership needs to be managed and incentives aligned. There is great advice in this article and we want to hone in on the importance raised of effective performance management. Knowing what goes on behind the scenes is critical, but results ultimately are what matter. The two parties therefore should undertake regular, robust, data-driven reviews of billing performance, with the following considerations stipulated in the contract:

  • The frequency of revenue cycle performance reviews, the format for discussions of findings (e.g., in person, teleconference), and who should be included in the discussions
  • The performance measures to be tracked as part of the review, how those measures are to be calculated, how the data are to be defined and pulled, and the level of granularity (e.g., group, specialty, location, physician) at which the information should be made available
  • What tools will be available for the provider to monitor performance independently

Pay based performance incentive structures, HFMA agrues, can be created that hold both accountable by tying the collections percentage to a schedule that considers the clean claims rate and the net collections rate. At the risk of oversimplification, the clean claims rate is determined by how effectively the provider organization captures appropriate information needed to process claims, and the net collections rate essentially measures how effectively the billing agency collects the allowable amount on claims. The exhibit below illustrates how these factors could determine the percentage of collections the vendor receives.

Further considerations when working with RCM vendors:

  1. Organizational alignment – Not every vendor is created equal and there is no “one size fits all” solution for third-party RCM. An RCM vendor can standardize patient access and ensure industry best practices are being followed every step of the way. But your company must review what each vendor offers and whether the cost of their service will provide the optimal ROI.
  2. Collaborative focus– An RCM vendor should provide more than just service fulfillment. The best relationship is a true partnership where the third party truly understands and supports your culture, your central goals, and your mission. Take the time to have more in-depth conversations with vendors and help them understand your perspective and approach to determine who can best fill both the service and skill gaps in the most complementary fashion.
  3. Reporting oversight and analytics– Putting your RCM under a third-party vendor shouldn’t be a black box, especially when it comes to monitoring the performance and results. RCM vendors should be able to help you identify deeper problems that may exist in your revenue cycle, eliminate them, and support real change across your organization. This is facilitated by end-to-end reporting and consistent meetings that allow for education, training, and support every step of the way for more effective and permanent growth.

A few other factors can play a significant part in the outcome of RCM vendor partnerships:

  • Tracked processes for both patients and providers
  • Accurate patient end-to-end identification methods
  • Redundant process elimination
  • Denial analysis and collection streamlining
  • Real-time reporting for performance optimization

What does your company require most in considering RCM vendors? Which area of your revenue cycle do you need the most help with as far as skill gaps and resource availability?

To find out more about how Currance supports providers outsourcing their Revenue Cycle with tools, analytics, and support services, email us for a demo.




[i] https://www.hfma.org/topics/hfm/2018/september/61776.html

Leveraging Revenue Cycle Management’s Most Useful KPI: Yield

Healthcare may be the only industry where interpreting monthly revenue cycle performance is more art than science. 

Traditional revenue cycle analysis uses reports based on metrics such as days in A/R, denial ratios, net collections calculations, and adjustments. These reports are generated from information based on a transaction month – some accounts within the 30-day timespan will be new charges recently submitted for adjudication while other accounts could be as old as 180 days. 

Regardless of where claims may be on their reimbursement journey, they are aggregated and averaged to produce the key performance indicators (KPIs) relied on by healthcare organizations. Payer mix, patient volumes, and charges are just a few of the continually changing metrics generating traditional reporting – making them extremely sensitive to operational fluctuations. 

Healthcare needs a way to see through the variables that create fluctuations and turn revenue cycle reporting into a science. The nature of the healthcare revenue cycle has made calculating a yield KPI  that captures true operational performance so burdensome it is rarely, if ever, used.

Until now.

Introducing Currance’s Patented Rev-Cycle Yield 

Currance’s Rev-Cycle Yield (RCY) delivers a precise measurement of operational efficiency by quantifying performance quality at specific time intervals, such as 60, 90, and 120 days. Its patented process distills information down to its purest form by mitigating variables such as volumes, account adjustments, and rate changes. After isolation from variables, Currance’s RCY provides an accurate measurement of expected reimbursement and operational performance down to the individual account level. 

Traditional KPIs measure from an overview of all account activity and drill down. Currance RCY uses an account level up analysis instead, making it a valuable complement to standard reporting. Revenue cycle leaders can monitor and analyze overall revenue cycle management (RCM) performance with actionable insights and information across units, facilities, departments, service lines, payers, vendors, and teams. 

Optimizing the Currance RCY performance curve

Every organization has revenue cycle ‘leaks’ such as denials, slow conversions to revenue, operational errors that lead to no payments, and incorrect write-offs. Utilizing Currance RCY empowers organizations to recognize real opportunities in their revenue cycle and close the gap between potential expected reimbursement and cash collections. Insights from tracking yield performance drive accountability across the entire revenue cycle by revealing opportunities to fine-tune processes that will produce sustainable performance improvements an improve net revenue. 

Leveraging Rev-Cycle Yield to find the answers you need

Monitoring performance quality with Currance RCY allows healthcare executives to precisely answer revenue cycle performance questions such as:

1. Is my revenue cycle converting all possible expected revenue to cash?

2. How fast is my revenue converting to cash?

3. What additional expected revenue is left to be collected?

4. Are payers slowing down their payment processing?

5. How effective and efficient is my revenue cycle performance? 

Currance RCY provides a point of view lacking in traditional revenue cycle reporting. It isolates revenue and productivity data and converts it into reliable KPIs that can be monitored and tracked over time, virtually eliminating the art of interpreting financial performance and providing reliable data for decision making. 

Currance RCY – performance quality metrics at your fingertips

The Currance suite of performance Yield-calculating technology and analytics provides the key to accurate revenue cycle performance measurement. Our platform-agnostic solutions empower healthcare organizations to optimize net collections and create positive, impactful change in a short period of time. 


Our integrated, real-time reporting platform empowers revenue cycle leaders to see how their team performs in support of overall revenue yield goals. Precise metrics isolate revenue cycle performance to reveal actionable data displayed in easy-to-understand formats such as heat maps, run charts, and audit lists. Comprehensive organizational and individual scorecards supply leaders with the information they need to keep their fingers on the pulse of revenue performance and isolate root cause issues.


Currance developed CollectLogix to bridge the gap between knowledge and action. This statistically-driven A/R workflow tool maximizes efficiency with computer-assisted guidance that assures consistency and efficacy with a one-touch approach. AI-based account assignment and robotic process automation (RPA) minimize write-offs, eliminate nonvalue added work efforts and maximize Yield to deliver optimal revenue cycle performance. 

In addition to our proprietary technologies, we offer qualified teams to help boost performance and assist as needed. To learn more about how enhancing your revenue cycle with Currance will benefit your hospital or health system, contact us today at 949-767-8350, email sales@currance.com, or send us your details via our contact us form. 

About Currance

Formed by revenue cycle industry leaders, Currance is a Rev-Cycle Performance solutions company focused on empowering community providers, physician practices and healthcare systems to achieve and sustain yield performance improvement. Currance’s strategy of Performance Partnering supports your own team by offering everything needed to drive yield performance: an intelligent technology platform that integrates with existing systems, tailored solutions, and professional services for operationalizing the technology and sustaining exceptional results.

The Currance approach encompasses best-in-class knowledge of revenue cycle management, proprietary technologies, and the proven ability to engage, train, and mentor employees, adding value to clients’ organizations. We embrace a mindset rooted in science and operational experience, enabling highly efficient processes and precise workflow design that improve profitability and help build patient-centered, high-performing organizations.

Employee wellbeing critical to WFH success

Focus on engagement and experiences to keep individuals productive. 

In 2020, during the initial stages of the global pandemic when just about everyone was forced to go home to work, activities such as video coffee breaks, lunches and happy hours brought team members together to check in with each other much like they would experience in office settings. However, for many, these initial virtual connections soon gave way to feelings of isolation and burnout.

These scenarios unfolded even as employers adjusted by responding to the ever-changing needs of employees working from home by implementing flexible schedules and deadlines, as well as tools and secure technology to streamline work processes. One of the challenges for managers has been to keep in constant communication with individual team members. Employers are responding with a variety of initiatives to ensure team members feel heard and “seen” when working from home.

In a Gallup study of seven workplace insights from 2020, No. 7 states employee wellbeing is an essential factor in business survival. It all comes down to managers who support teams and each individual. Communication — how much, how often, etc.— is vital to employee engagement and productivity. And this communication must go two-ways in that employees need a way to send messages back to managers and others, notes Julie Develin, HCM Strategic Advisor at the Ultimate Kronos Group. “With the rapidly changing employment landscape, this has become more important than ever,” she adds.

Managers should have a firm grasp on what is working and where challenges exist and seek to “decrease virtual distance,” according to ROI Talent Development’s How to Keep Your Team Engaged When Working Remotely. Learn who is struggling and requires additional feedback. Leaders need to make decisions based on data but also be people centric, says Leanne Legasse, co-founder, ROI Talent Development LLC. Meeting the individual needs of team members ensures the company’s goals are met and allows you to better serve customers. Find out who needs more points of connection and if you need to assist in starting conversations between team members. The more data managers collect the more prepared they will be to meet an individual’s needs so they can carry out the company’s goals. 

Another measure to consider when collecting data is employee experiences. Qualtrics encourages managers to focus broadly on employee experiences and not just employee engagement where you can gather data on the entire employee life cycle. “Crucially, this approach puts a heavier emphasis on the perspectives and experiences of the employees themselves, a critical issue that impacts the likelihood that employees will provide candid and actionable feedback,” according to Qualtrics’ Experience Management: The HR Imperative

In 2021, work from home will continue to be the normal method of operations for companies, and in fact, will extend deep into the year as COVID-19 infections continue to rise and challenges remain with the distribution of vaccines to combat the virus. Focusing on an individual team member’s wellbeing as well as their experiences will go a long way in meeting your company’s goals and keeping your customers happy. 

To learn more about how Currance and its solutions can assist your company in work from home success, visit www.currance.com

About Currance

Formed by revenue cycle industry leaders, Currance is a Rev-Cycle Performance solutions company focused on empowering community providers, physician practices and healthcare systems to achieve and sustain yield performance improvement. Currance’s strategy of Performance Partnering supports your own team by offering everything needed to drive yield performance: an intelligent technology platform that integrates with existing systems, tailored solutions, and professional services for operationalizing the technology and sustaining exceptional results.

The Currance approach encompasses best-in-class knowledge of revenue cycle management, proprietary technologies, and the proven ability to engage, train, and mentor employees, adding value to clients’ organizations. We embrace a mindset rooted in science and operational experience, enabling highly efficient processes and precise workflow design that improve profitability and help build patient-centered, high-performing organizations. For complete details, visit www.currance.com.